Trade Reactive Call-Backs for Proactive Maintenance
Whether you’re a building owner, a general contractor, an elevator consultant or an architect — you need your elevators and escalators to perform consistently. At Mitsubishi Electric, we start with a reliable product and exacting installation methods. Our products are designed to last far beyond the industry average, and our maintenance team is on the job to make sure that our vertical transportation equipment continually performs at its best. We’re equipped to maintain vertical transportation products for a number of applications and building types — including medical, residential, commercial, retail and hospitality.
Hear why our customers are choosing Mitsubishi Electric for their vertical transportation needs.
"With the past companies, we didn’t really have the connection. There were too many breakdowns. They were not responsive in a timely manner [...] Since Mitsubishi Electric has taken over maintenance, we’ve had zero downtime."
– Kevin Holcom: South Coast Plaza, Facilities Director
Regularly Scheduled Maintenance Practices
Our trained service technicians focus on a detailed preventive maintenance program, rather than only responding to call-backs. This philosophy results in an industry-leading call-back ratio of less than one call-back, per unit, per year on Mitsubishi Electric equipment. It also reduces call-backs on all major brands of equipment.
Reducing Call-Backs with a Robust Door Operating System
Did you know that most elevator call-backs are a result of door issues or malfunctions? That’s why we isolate the door operation mechanism and apply a robust door operating system — which helps dramatically reduce the number of door-related call-backs.
Proactive Part Replacement for Continuous Service
Because we replace parts before they wear out, we’re able to ensure that Mitsubishi Electric elevators and escalators maintain our high level of quality and continue to run seamlessly. The result is a cycle of quality product and service for the life of the building — guaranteeing the smoothest, quietest and most reliable elevators and escalators possible.